VF Corporation is an Equal Opportunity Employer. EOE/AA/M/F/Vet/Disability
At The North Face, we push the boundaries of innovation with our product design and development of premier apparel, equipment and footwear to enable and inspire athletes and enthusiasts to Never Stop Exploring. We remain deeply proud to be the first choice of the world's most accomplished climbers, mountaineers, extreme skiers, snowboarders, endurance runners, and explorers. If you have a passion for the outdoors and enjoy a fast-paced environment, this is the place for you!
The District Manager develops, motivates, and inspires the store teams to provide excellence in merchandising presentation, customer experience, and operational efficiencies. They exercise independent judgment and discretion in developing and articulating strategies to drive an entire district s business. This position is responsible for managing a group of stores to meet the objectives and goals of the Direct to Consumer division and enhance the brand image with both internal and external customers. The District Manager provides leadership and direction to each Store Manager and store team to create an environment that ensures customer satisfaction, maximum productivity, and profitability by translating and implementing company and brand developed business plans and strategies. They are responsible for assisting with the creation and development of individual store business plans within their district. They ensure that store leadership is properly training their staff to meet expectations set by the Direct to Consumer division and enforces company policy and procedure.
Enforces company policy and procedure and establishes control-related standards and procedures.
Sales and Profitability: Maximizes the net profit of stores by setting direction and providing support towards achieving objectives in sales, expenses, and inventory control. Partners regularly with Retail Operations and other corporate partners to drive business and execute brand strategy. Provides regular feedback regarding sales performance and performs regular audits of store performance against objectives and recommends changes when necessary.
Operations: Analyzes various reports to identify ways to leverage opportunities to maximize sales. Evaluates store sales and payroll goals on a regular basis using key business reports and payroll tools. Monitors and measures financial, operational, human resources, and customer service results and holds teams accountable for achieving store and district goals through ongoing store visits. Serves as a liaison between the field organization and corporate business partners. Communicates with Store Management on a regular basis in-person, through email, during weekly conference calls, and daily calls as needed and provides clear direction regarding retail business issues. Participates in new store openings where applicable, managing and leading the opening of the store and hiring new store talent.
Visual Merchandising: Ensures the visual presentation and merchandising aspects of the stores are consistent with brand vision and company standards. Ensures proper training is in place to develop employees with visual and merchandising expertise in each store location. Provides regular constructive feedback to visual merchandising teams regarding visual presentation in the stores. Enforces merchandising, operational and visual direction as directed by corporate departments and provides constructive feedback on execution, successes and opportunities for ongoing improvement. Provides continuous feedback regarding competitive market analysis and execution of divisional direction.
Human Resource Management: Recruits, hires, trains, and develops store leadership teams ensuring a diverse applicant pool. Sets and maintains the standards for networking and recruiting efforts ensuring that store associates are qualified and able to perform to company standards, specifically customer service expectations. Ensures stores achieve optimal staffing levels and provide a quality on-boarding experience at all levels. During store visits, maintains relationships with associates at all levels reinforcing the Open Door Policy. Oversees the annual Performance Appraisal process and Personal Development Plans and provides direction and support to the Store Manager. Develops and maintains a succession plans for store leadership positions. Partners with Human Resources Business Partner as needed.
Brand Experience/Customer Service: Ensures excellence in customer service in all stores by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store teams are engaging with each customer to create an authentic brand experience. Responsible for the resolution of any escalated customer service concerns in a timely manner. Leads and inspires customer-centric culture by recognizing and rewarding teams successes. Ensures that store teams are active brand ambassadors within the community through proactively seeking opportunities to engage with our customers and support or participate in community initiatives outside the four walls of the store.
Employee Relations: Monitors overall store performance and addresses concerns timely and appropriately. Responsible for ensuring the store management is delivering the brand experience to all employees through all company engagement programs. Responsible for investigating and resolving escalated employee relations issues related to performance, conduct, service, and operations in partnership with Human Resources and DTC leadership.
Loss Prevention and Compliance: Ensures compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Ensures compliance with company safety, security, and shrink avoidance policies and programs. Partners with Loss Prevention partners to identify trends and translate strategies into action to meet district and company shrink goals.
Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand. Promotes an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others within and across districts .
Years of Professional Experience:8
Associate Degree (AA) or equivalent from a two-year college or technical school; or three years related multi-store experience and/or training; or equivalent combination of education and experience preferred
Proven ability to meet and exceed sales and profit results
Proven ability to meet current and future business goals through continuous identification and development of store management talent and employee
Proven ability to plan and work independently while balancing shifting priorities
Regularly interacts with the public in an often crowded and noisy interactive store environment
Excellent verbal and written skills and the ability to influence business partners at all levels
Excellent decision making ability in a fast-paced environment
Able to meet performance expectations with limited supervision
Proficient computer skills including word processing, spreadsheets, and software programs
Proven ability to build and leverage relationships with peers, corporate partners, and the business community to positively impact business decisions
Proven ability to adapt quickly to ambiguity and new and uncharted initiatives that become necessary to succeed in the very dynamic retail world and allocate time to execute multiple tasks and changing priorities
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays
Frequent travel (approximately 50% or more) often with little advance notice as required (including air and overnight travel)
80% of time or more spent in assigned market and in stores